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# Frequently Asked Questions

Do I need to create an account to order?

Yes, creating an account helps us process your orders efficiently, track order history, and provide better customer support. Account registration is quick and requires basic information only.

What types of payment methods are accepted for placing orders?

We accept various payment methods including credit/debit cards (Visa, Mastercard), mobile banking (bKash, Nagad), and cash on delivery to provide a convenient shopping experience.

Can I change or cancel my order after placing it?

Yes, you can change or cancel your order before it's processed for shipping. Once the order is out for delivery, changes may not be possible. Please contact our support team immediately for assistance.

Is it mandatory to create an account before ordering groceries from your platform?

While we encourage account creation for better tracking and personalized offers, it's not strictly mandatory. However, having an account ensures a smoother checkout experience for future orders.

How long does it usually take for an order to be delivered after confirmation?

Most orders within Dhaka are delivered within the same day or next day (24 hours). For locations outside Dhaka, it may take 2-3 business days.

What is your policy regarding returns, refunds, and order cancellations?

We have a hassle-free return policy for perishables if reported immediately upon delivery. Refunds are processed within 5-7 business days back to your original payment method.

What should I do if I receive damaged, expired, or incorrect grocery items?

Please check your items at the time of delivery. If you find any issues, you can return them with the delivery agent immediately or contact our customer support within 6 hours.

What are the available ways to contact customer support if I need help?

You can reach us through our hotline at 01772-337556, email us at naasmind@gmail.com, or use the live chat feature on our website for instant support.